Customer Care Policy
EMinence Gift Vouchers
A wide range of gift vouchers are available to purchase for treatments or products. We can take payment over the phone and gift vouchers can be posted or emailed to you or the recipient.
Vouchers are valid for 1 year unless otherwise stated. Vouchers are non-refundable and must be redeemed by the expiry date. You are responsible for observing the expiry date. Photocopies are not accepted. Please note vouchers cannot be used to purchase other vouchers. If there has been a price increase, you will be required to pay the difference.Payment options
We accept Eminence gift vouchers, cash, Visa, Mastercard, Maestro, Solo, Electron and American Express. Eminence have a no refund policy on all purchases for ‘change of mind’ reasons.
Consultations
It is important that you inform us of any health conditions/allergies. It is also your responsibility to inform us of any changes to your health since your last visit. We reserve the right to refuse treatment or request a doctor’s note for any reason. If booking a course of treatments the entire payment is made upfront. We are GDPR compliant.
Appointment reminders
In order to avoid no-shows a text appointment reminder will be sent out automatically 72 hours before your appointment. Please reply promptly to confirm your appointment. Alternatively, we will call you to confirm.
Special offers
Throughout the year we offer a variety of special offers. Please visit our Facebook or Instagram for further details.
Cancellation and no-show policy
We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours notice, otherwise a strike may be incurred. If you need to cancel, please give us a call.
A full payment will be taken at the discretion of Eminence if there is a poor history of no shows or regularly cancelling appointments at short notice.Booking fee
At the discretion of EMinence a 50% booking fee will be taken towards the cost of your service or treatment.
All booking fees will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The booking fee will be fully refunded or kept on your account if you cancel, as long as you give us at least 48 hours notice. If you give us less than 24 hrs notice then we will keep the payment in order for us to cover some of our overheads.
We operate a 3 strike system
When a client fails to attend or does not give us 24 hrs notice – a strike all be incurred. 3 strikes and a full payment will be required up front should you wish to re-book.
Late appointments
If you are late for an appointment, we will try our best to give you the best possible treatment in the time remaining. However, we do ask you to respect that the full charge will still apply. This ensures that we do not delay other clients who may be visiting.
Under 16’s
Any treatment for under 16’s will need to be accompanied by a parent or guardian and a consent given for the treatment. Certain treatments are restricted.
Guarantee
If for any reason you are not satisfied with your treatment/service please contact us within 72 hours of receiving your treatment. We will endeavour to resolve any concerns.
Patch Testing
It is mandatory for a patch test to be carried out at least 24 hrs prior to your first appointment for tinting and eyelash lifting. If we happen to change the product brand or if you have had a break of more than 6 months, then a new patch test must be repeated.